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Frequently Asked Questions

  1. Do you deliver internationally?

    No, currently the Olympus Store delivers to Australian addresses.

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  2. Is my product covered by PRO Service?

    Currently, the PRO Service covers the OM SYSTEM OM-1, OM-D E-M1X, OM-D E-M1 Mark III, OM-D E-M1 Mark III, and all M.ZUIKO DIGITAL lenses. For more information on the PRO Service Programme, please visit this page

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  3. My camera doesn't focus or take a photo when touching the screen?

    Please check that the "Touch Focus" or "Touch Shutter" is set to on by touching the icon on the left of your screen. 

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  4. What payment methods can I use?

    Payment can be made via Paypal which supports major credit cards. We guarantee that all submitted personal and payment information is encrypted and secure.

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  5. Where can I buy Camera and Audio spare parts?

    You can purchase Olympus Cameras spare parts from Hartland Camera Repairs.

    Hartland Camera Repairs
    Unit 7, 16 Stanford Way, Malaga WA 6090
    Phone : 08 9328 3499  Fax : 08 9227 1613
    Email : info@hartlands.com.au

    For all Audio spare parts, please contact us for further information. 

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  6. Updating your firmware

    It's important to keep your OM SYSTEM / Olympus product up to date to access new and improved features. Please carefully follow the directions when updating your lens or camera firmware and keep in mind the following: Firmware updates can take several minutes to complete. Do not disconnect the USB cable during the update process. Once you see "OK" on the rear monitor, it is safe to disconnect the cable.

    Be sure to have a fully charged battery in the camera and installed OM Workspace on your computer. Download OM Workspace 

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  7. When will I receive my order?

    Shipping time commences on the business day after your payment is approved and overall, it may take up to 7 to 14 days (for non-metro areas) for you to receive your order.

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  8. Should battery be removed from camera when not in use?

    If you shoot at least once a week, leave the battery inside, if its more than a month. Make sure it stays outside. Yes, it is completely fine to leave your camera's batteries in for an extended period of time. As long as the camera is completely off, then you shouldn't have a problem

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Latest Questions

  1. I currently have ODMS R6 installed on my existing computer, how do I upgrade to ODMS R7?

    Please contact your professional audio dealer to arrange an upgrade to ODMS R7 as this software is no longer supported

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  2. How do I install ODMS on an additional computer so that I can work from home?

    Please contact your professional audio dealer to purchase an additional licence

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  3. How do I move my ODMS/DSS Player PRO License to a new computer?

    Before you begin, ensure you have your licence key and software version. This can be found on the license certificate, from within the ODMS Software on your PC (to access this, go to Help > About Transcription Module), or from within the DSS Player PRO on your Mac (to access this, go to DSS Player > About DSS Player)

    Onec you have your License Key recorded, uninstall ODMS / DSS Player.

    On your desired computer, download the latest version of ODMS / DSS Player from the Olympus Website. Run the installer and enter the License Key when prompted. The licence key will determine if the Transcription Module or Dictation module is installed (Licence key starting with RT will install Transcription Module, RD will install Dictation Module). Once complete, you will have ODMS installed on the new computer.

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  4. Where can I buy the PRO Service Advanced Package?

    Exclusively from the Olympus Online Store. Buy it today! For more information on the PRO Service Programme, please visit this page

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  5. How long is the PRO Service Programme valid for?

    Standard Plus is valid for the entire lifetime of your registered camera and lenses covered by the OLYMPUS PRO Service programme. The Advanced package is valid for 1 year. For more information on the PRO Service Programme, please visit this page

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  6. Why are my images appearing blurry?

    The "blurry" photos you are experiencing could be because of a range of factors. 

    Please check if the camera is focusing when you are taking the photo. Most digital cameras have a two stage shutter button. This means that when you slightly depress the shutter button the cameras will auto focus and "charge" the CCD ready to take the photo. Once you get the auto focus confirmation light illuminating in the electronic view finder (this is the green circle in the top left of the screen) your camera will take the photo immediately upon the full depression of the shutter release button. 

    For further issues with "blurry" photos, please get in contact with our friendly customer support team.

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  7. How do I reset the camera to its default settings?

    To reset the camera go to Menu > Reset and all the initial settings will be restored. Go to Menu > Shooting Menu 1 and select Reset.

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  8. What is the difference between optical and digital zoom?

    Optical zoom works much the same way as zoom on a film camera, by changing the focal length without losing image quality. Digital zoom uses in-camera image processing to enlarge an image.

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