FAQs
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Frequently Asked Questions
Should battery be removed from camera when not in use?
Read moreIf you shoot at least once a week, leave the battery inside, if its more than a month. Make sure it stays outside. Yes, it is completely fine to leave your camera's batteries in for an extended period of time. As long as the camera is completely off, then you shouldn't have a problem
What payment methods can I use?
Read morePayment can be made via Paypal which supports major credit cards. We guarantee that all submitted personal and payment information is encrypted and secure.
Do you deliver internationally?
Read moreNo, currently the OM SYSTEM Store delivers to Australian addresses.
My camera doesn't focus or take a photo when touching the screen?
Read morePlease check that the "Touch Focus" or "Touch Shutter" is set to on by touching the icon on the left of your screen.Â
Where can I buy Camera and Audio spare parts?
Read moreYou can purchase Olympus Cameras spare parts from Hartland Camera Repairs.
Hartland Camera Repairs
Unit 7, 16 Stanford Way, Malaga WA 6090
Phone : 08 9328 3499Â Fax : 08 9227 1613
Email :Â [email protected]For all Audio spare parts, please contact us for further information.Â
When will I receive my order?
Read moreShipping time commences on the business day after your payment is approved and overall, it may take up to 7 to 14 days (for non-metro areas) for you to receive your order.
Updating your firmware
Read moreIt's important to keep your OM SYSTEM / Olympus product up to date to access new and improved features. Please carefully follow the directions when updating your lens or camera firmware and keep in mind the following: Firmware updates can take several minutes to complete. Do not disconnect the USB cable during the update process. Once you see "OK" on the rear monitor, it is safe to disconnect the cable.
Be sure to have a fully charged battery in the camera and installed OM Workspace on your computer. Download OM WorkspaceÂ
My camera is not charging. What do I do?
Read morePlease check that camera, battery and charger contacts are clean, if there is dirt on any of the contacts, the charging process might not work effectively. Please also check if the battery charger or battery is intact by plugging all cables in correctly and ensuring that the charging lamp illuminates. If the problem persists, please contact our Support Team.Â
Latest Questions
I currently have ODMS R6 installed on my existing computer, how do I upgrade to ODMS R7?
Read morePlease contact your professional audio dealer to arrange an upgrade to ODMS R7 as this software is no longer supported
How do I install ODMS on an additional computer so that I can work from home?
Read morePlease contact your professional audio dealer to purchase an additional licence
How do I move my ODMS/DSS Player PRO License to a new computer?
Read moreBefore you begin, ensure you have your licence key and software version. This can be found on the license certificate, from within the ODMS Software on your PC (to access this, go to Help > About Transcription Module), or from within the DSS Player PRO on your Mac (to access this, go to DSS Player > About DSS Player)
Onec you have your License Key recorded, uninstall ODMS / DSS Player.
On your desired computer, download the latest version of ODMS / DSS Player from the Olympus Website. Run the installer and enter the License Key when prompted. The licence key will determine if the Transcription Module or Dictation module is installed (Licence key starting with RT will install Transcription Module, RD will install Dictation Module). Once complete, you will have ODMS installed on the new computer.
Why are my images appearing blurry?
Read moreThe "blurry" photos you are experiencing could be because of a range of factors.Â
Please check if the camera is focusing when you are taking the photo. Most digital cameras have a two stage shutter button. This means that when you slightly depress the shutter button the cameras will auto focus and "charge" the CCD ready to take the photo. Once you get the auto focus confirmation light illuminating in the electronic view finder (this is the green circle in the top left of the screen) your camera will take the photo immediately upon the full depression of the shutter release button.Â
For further issues with "blurry" photos, please get in contact with our friendly customer support team.
How do I reset the camera to its default settings?
Read moreTo reset the camera go to Menu > Reset and all the initial settings will be restored. Go to Menu > Shooting Menu 1 and select Reset.
What is the difference between optical and digital zoom?
Read moreOptical zoom works much the same way as zoom on a film camera, by changing the focal length without losing image quality. Digital zoom uses in-camera image processing to enlarge an image.
How do I set the options for shooting still images with two cards inserted into the camera?
Read moreWhen you shoot still images with two cards inserted into the E-M1 Mark II camera, you can select inÂ
 Save Settings how to record the shooting data to each card.
The available settings are Standard, Auto Switch, Dual Independent and Dual Same. Standard is the default setting. In Auto Switch, the recording switches to the other card when the card in use becomes full. In Dual Independent, the images in the two cards are recorded in different image quality modes. In Dual Same, the images in the two cards are recorded in the same image quality mode.
These settings are available for still image shooting.What does the computer screen look like when a camera with two inserted SD cards is connected to the computer?
Read moreThe following describes what the computer screen looks like when a camera with two inserted SD cards is connected to the computer.
When connecting the camera to a computer using the USB cable, with SD cards inserted in both of the camera's card slot 1 and 2
When the E-M1 Mark II is connected to the computer, the camera will be recognized as the external drive (removable disk). Two separate drives are displayed on the computer, each one for the camera's card slot 1 and slot 2.
Windows:
When connecting the camera to a computer using the USB cable, two drive letters for card slot 1 and slot 2 are displayed in ascending alphabetical order. In the following illustration, for example, drive "E:" is slot 1 and "F:" is slot 2.
Macintosh:
When connecting the camera to a computer using the USB cable, card slot 1 and slot 2 are displayed as "NO NAME".
When transferring images to the computer using OM Workspace software
When a camera with two inserted media cards is connected to the computer using the USB cable, each card is displayed as "E-M1 Mark II" in the left side of the OM Workspace window. You can switch the display of card slot 1 and slot 2 by selecting either of the listed "E-M1 Mark II". For displaying the images in card slot 1, select the upper "E-M1 Mark II".