OLYMPUS PRO Service Programme

Start your PRO Experience

The premium service programme for selected OM / OM-D cameras and M. Zuiko Digital lenses was developed to meet the requirements of professional photographers. It gives you the ideal conditions for fully concentrating on what you do best: taking inspiring photos. Simply select the package that meets your needs best, register your eligible OM / OM-D camera and follow the simple steps below to activate the PRO Service.


Priority customer support

Reach OM SYSTEM / Olympus experts for priority assistance with any issue surrounding your professional shooting system - via phone or e-mail.

Repair with camera loan

Get free express repair transportation and fast-lane repair of your selected OM / OM-D Camera - or loan out professional OM / OM-D equipment throughout the complete time of repair to keep you shooting on assignment.

Regular system maintenance

Keep your equipment ready to perform its best. We optimise the performance of your shooting system and clean it to make sure it feels like new for your next session.

Select your PRO Service package






After activating your PRO Service package, you will receive your digital recognition badge and be able to access your PRO Support specialist via a communication channel of your choice.   

Account recognition badge


Standard Plus



Designated phone hotline

Express email support

1 working day

0.5 working day

Check and Clean event access

Upon availability

Upon availability


Depending on your selected plan, receive peace of mind through Fast-lane repair and loan equipment for extended repairs. Firmware updates and backup of camera settings are all part of the service.     

Free express repair shipping

Return only[1]

Pick-up and return[1]

Fast-lane repair[1]

5 working days[2]

3 working days[2]

Camera repair coverage loan[4]


If fast-lane repair time exceeded

Non-warranty repair price advantage[1]



Firmware update

Camera settings backup and restore


Once a year, our PRO Service technicians are happy to perform a one-off maintenance of your system – from detailed diagnostics to exterior cleaning. Just make arrangements with your PRO Support specialist.          

System diagnostics


Sensor check


Image stabiliser function check


Resolution test


Shutter test


Battery capacity test


Lens calibration


Firmware update


Camera settings backup


Check all exterior moving parts


Exterior cleaning


Serviced per single service request


1 x  

1 x  



1 x  

4 x 


Follow these simple steps to activate PRO Service on your account

Step 1

Login or create an OM SYSTEM / Olympus account


Step 2

Register the eligible product(s)[3]


Step 1

Login or create an OM SYSTEM / Olympus account


Step 2

Register the eligible product(s)[3]


Step 3

Purchase PRO Service Advanced package from the Online Store


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  1. Maximum number of products serviced per single service request as per selected PRO Service package shown in the table above.
  2. Excluding transportation time.
  3. PRO Service will be valid for all eligible products covered and registered in your OM SYSTEM / Olympus account. There are some specific single services for which we limit the maximum number of products covered within one request by each PRO Service programme.
  4. Loan equipment is subject to availability.

Eligible Product



OM-D E-M1 Mark III

OM-D E-M5 Mark III



Frequently Asked Questions

Contact Us

Simply contact our support team should you have any questions, would like more information or need assistance.


1300 659 678