TEMPORARY PAUSE ON WEBSTORE ORDERING

We are excited to announce an update that will greatly enhance our supply chain efficiency. We are transitioning to a new third-party logistics company, which will streamline our operations and ensure a smoother shopping experience for you. 
We estimate that this transition will take approximately three weeks to complete. While we work diligently behind the scenes to make this transition seamless, we want to inform you about a temporary blackout period for order fulfillment and user account portals. 
 
Please note that order fulfillment, returns, and shipping services will be temporarily paused during the transition period. 
 
Rest assured; we are doing everything we can to minimize any inconvenience caused. We understand the importance of your orders and want to assure you that order acceptance is expected to resume promptly. Our new logistics partner will then take charge of your orders, allowing us to deliver them to your doorstep faster and more efficiently. 
Thank you for your understanding and cooperation during this transition. We genuinely appreciate your loyalty and support. If you have any questions or concerns, please feel free to reach out to our customer service team, who will be more than happy to assist you. 
We look forward to serving you better with improved supply chain efficiency! 

Still have questions? Find frequent answers below: 

Where is my account? 
Currently, customer account pages are temporarily unavailable. However, they will be accessible again when our webstore reopens. 
 
 
Where is my order?  
We want to assure you that if you placed an order before June 20, 2023, it will be processed as usual. We apologize for the inconvenience caused by the temporary unavailability of customer account pages on explore.omsystem.com. During this time, you may not be able to access order information on the website. If you need any updates on your order, or to obtain tracking information please don't hesitate to contact our dedicated customer care team at camera.support@om-digitalsolutions.com. They will be more than happy to assist you. 
 
 
Where is my backordered item? 
All items on backorder will remain in your customer account portal. During this time, you may not be able to access your account, however orders will be processed once stock is available and our shipping services have resumed. For any questions related to your back order please reach out to our customer care team at camera.support@om-digitalsolutions.com. 
 
 
Can I return an item?  
Our website is unable to process returns requests from June 20th.  
Returns processing will resume soon.
If you placed your order between May 20th  and June 19th, 2023 you can submit a return request for all eligible products through September 30th. All clearance products and items ordered during the “All Sales Final” Outlet Sales are not eligible for return. If you have questions about returns, please contact our customer care team at camera.support@om-digitalsolutions.com. 
 
Can I register my product? 
Yes! Product registration fully operational during this downtime and can be accessed via our product registration page https://explore.omsystem.com/us/en/register  
 
Can I have my camera repaired or contact technical support? 
Absolutely, if you need assistance with your camera or require repair services, please visit our Service and Support Pages. https://explore.omsystem.com/us/en/service-and-support 
 
When can I order on explore.omsystem.com? 
We anticipate our webstore will reopen soon for all your shopping needs. See you soon! 
 
My question was not answered 
If you still have questions about your user account or order status, please contact our customer care team they will be pleased to help you. You can reach them at 1-800-622-6372 (Monday-Friday, 6am-2pm ET), or by email at camera.support@om-digitalsolutions.com.