Why doesn’t OM Workspace recognize my camera?

There could be two reasons OM Workspace is not recognizing your camera. Below are some possible scenarios to keep in mind for each reason.

1. It is unable to connect to a server
   1. Are you using a VPN or on a restrictive network?
   2. There could be an anti-virus or some kind of security system or firewall blocking communication.
   3. You may not be using the latest version of OM Workspace.
   4. Are you the primary administrator?
   5. Are you using an external drive to store and/or run Workspace.
   6. There could be a lack of storage space on computer. Please check storage details.
   7. Do you have restrictions on your internet usage? (some sites can be considered unsafe and therefore limited)
2. Unable to connect camera
   1. You haven't clicked “OK” for storage on camera.
   2. You should be using an official OM SYSTEM USB cable.
   3. USB port not working (try different USB ports)
   4. USB port shutting down due to inactivity/power (check USB power settings)
   5. Anti-virus, system security or firewall blocking communication.
   6. You may not be using the latest version of OM Workspace.
   7. There may be no formatted card in slot 1.