ADAPT QUICKLY
ENCOURAGE EVOLUTION
GROW WITH SUSTAINABILITY
BE ACCOUNTABLE AND RESPONSIBLE
DRIVE INNOVATION
EARN TRUST SHOW RESPECT
FOCUS ON THE COSTUMER
IT Operations & Support
The IT Operation & Support team are responsible for maintaining the technological infrastructure that supports the business operations in the EMEA and Americas regions. This includes managing IT systems, providing technical support along with ensuring the security and reliability of digital platforms. The team manages technical issues, implements system upgrades, and supports the integration of new technologies to keep business operations running smoothly and securely.
IT Management & Strategy
IT Governance
Alignment between IT strategy and business objectives, ensuring consistency on delivery quality.
Project Portfolio
Achieve strategic business objectives, controlling the multiple IT project portfolios and optimize its outputs.
Provider Management
Manage and optimize relationships and agreements with external service providers, streamlining collaboration and value delivery.
Innovation
Research, develop and implement new technologies or digital solutions that improve business processes and enhance customer experiences.
IT Operations & Support
ITSM Operations
Ensure seamless service delivery, minimize downtime, and enhance overall customer and employee satisfaction by effectively managing IT resources and services.
Data science
Essential discipline in the era of big data, where there is an abundance of information available, providing the ability to leverage data-driven insights to gain a competitive edge, make better decisions, and drive innovation.
Cybersecurity
Proactively detecting, responding to, and mitigating cyber threats, ensuring the protection of critical assets and data against ever-evolving security risks.
Software Development
Create customized solutions that meet specific business needs, enhance operational efficiency, and maintain control over their technological processes and data security.
Software Development
Create customized solutions that meet specific business needs, enhance operational efficiency, and maintain control over their technological processes and data security.
Artificial inteligence
Driving innovation, automating routine tasks, and gain a competitive advantage by leveraging advanced data analysis and predictive capabilities.
Cloud infrastructure
Enhancing scalability, optimizing infrastructure value delivery, improving data accessibility, and increasing operational flexibility in a rapidly evolving global digital landscape.
Human Resources (HR)
The HR department at the Corporate Business Centre deliver for the EMEA and Americas regions services of recruitment, employee development, and employee engagement strategies to develop our work culture. This team implement strategies to attract top talent, provide ongoing training and talent development all whilst managing employee relations across the region. HR play a crucial role in fostering a collaborative and inclusive environment, aligning human capital with organisational goals.
Finance
The Finance team support the business’ budgeting, financial reporting, and strategic financial planning. This department ensures effective management of financial resources, perform cost analyses, and support decision-making with accurate financial insights. Their responsibilities include overseeing financial compliance, risk management, and optimising financial performance to support the centre’s growth objectives.
R2R Team (Record to Report)
Ensure that our books are clean, compliant and reconciled - regardless if it is an expense posting, payroll accrual or a fixed asset entry with the correct depreciation.
P2P Team (Procure to Pay)
Managing the whole process of our vendor invoices: steering the approval process, checking correct formats and clarifying with the vendors as needed, posting and initiating the regular payment runs.
AR Team (Accounts Receivables)
Ensuring that we will receive the amounts that have been invoiced to our customers, since we have all kind of customers, from individual B2C customers in our Online-shop to big multinational companies.
Treasury Team
Manage all our bank accounts, initiates outgoing payments to our vendors and employees as well as payouts for promotion campaigns. Also manage our getting activities between the branches and ensure that we have sufficient cash at each bank account.
Tax Team
Ensuring our full tax compliance. So, they are the link between our company and the external tax consultants in the countries that support us in correct and timely tax filing.
Business Process Management
The Business Process Management (BPM) team are tasked with acting within our quality framework to optimise and streamline internal processes to deliver enhanced efficiency and effectiveness across the organization. This team focus on identifying bottlenecks, implementing best practices, and leveraging technology to automate and improve workflows. Their efforts ensure that business operations are agile and adaptable to evolving market demands.
Consistent and coherent results can be achieved when activities are managed in the context of BPM.
Quality Management
A culture of quality is a driver for our business to achieve our goals for growth. Established in the business through the fundamentals of communication, innovation, trust, critical thinking, customer focus, calculated risk taking; and acting to deliver improvements.
This foundation ensures this team can create a quality-conscious mindset for the business, with a focus on continuous improvement, embracing innovation and deliver high quality outcomes to our customers to drive growth for the business.
To visually represent Quality Management internal processes using process charts, we can use flowcharts or process diagrams to map how quality-related activities flow through an organization. These charts illustrate key activities, decision points, inputs, and outputs within the quality management system (QMS).
Supply Chain Management
The Supply Chain Management team oversee the end-to-end supply chain activities, including procurement, logistics, and inventory management. With operational activities in supplier coordination, inventory and logistics management, this team maintain operational continuity and support the seamless flow of materials, products and services to the business. Their goal is to enhance supply chain resilience and efficiency to ultimately contribute to increased customer satisfaction and cost savings.
Customer Support (EMEA & Americas)
The Customer Support team deliver high-quality support to clients in the Americas and EMEA regions handling inquiries, resolving issues, and ensuring a positive customer experience. This team provide multi-lingual support, manage service requests, and collect feedback to improve products and services. This team focus on maintaining strong customer relationships and addressing concerns promptly to ensure satisfaction and loyalty.
Product Repair Centre (EMEA)
The Repair Centre is a versatile and reliable repair service provider for customers of Olympus and OM SYSTEM imaging and audio products. Our team ensures that every repair is handled with the highest level of expertise and care. With a focus on quality repairs, fast turn-around times and high customer satisfaction making the facility a trusted partner for repairs across the European imaging and audio markets.
Sales Support
The Sales Support team equip the sales force with the necessary tools, resources, and data to drive revenue and enhance customer engagement. This includes managing CRM systems, analysing market trends, supporting lead generation and sales conversion tactics. The team work closely with sales and marketing to execute business strategies that boost sales performance and achieve business targets.
These functions collectively contribute to the strategic vision of the OM Digital Solutions Business Corporate Centre driving operational excellence, supporting growth, and ensuring a high level of service and support across all business areas.
Employee Benefits at the Coimbra Corporate Business Centre
24 days of holidays per year
Extra day off for your birthday
Onsite canteen
Health insurance
Fuel card
Employee discount
Doctor assistance
