Reach our experts for priority assistance with every issue surrounding your professional shooting system.
Get free express repair transport and fast-lane repair of your OM-1, OM-1 Mark II, OM-5 & OM-D E-M1 series* ‒ or borrow professional OM or OM-D equipment throughout the complete time of repair to keep you shooting on assignment.
*OM-1,OM-D E-M1 Mark II, OM-5, OM-D E-M1 Mark III, OM-D E-M1X
Keep your equipment ready to perform its best. We optimise the performance of your shooting system and clean it to make sure it feels like new for your next session.
Select your Pro Service package
STANDARD PLUS
ADVANCED
ELITE
PRO SUPPORT
After activating your Pro Service package in MyOlympus, you will receive your digital recognition badge and be able to access your Pro Support specialist via a communication channel of your choice.
MyOlympus recognition badge
Standard Plus
Advanced
Elite
Express e-mail support
Check & Clean event access
Upon availability
Upon availability
Priority
PRO REPAIR PLAN
If you’re not convinced that your shooting system is performing 100%, simply go to your MyOlympus account to take advantage of the repair plan or contact your Pro Support specialist. We’ll take care of the rest.
Express repair shipping
-
Both ways free
Both ways free
Fast-lane repair
5 working days*
3 working days*
3 working days*
Camera repair coverage loan
-
If Fast-lane repair time exceeded
Express
Non-warranty repair price advantage
-
-10%
-20%
Firmware update
Camera settings backup **
PRO YEARLY SYSTEM MAINTENANCE PLAN
Once a year, our Pro Service technicians are happy to perform free, one-off maintenance of your system – from detailed diagnostics to exterior cleaning. Just make arrangements with your Pro Support specialist or via your MyOlympus account.
System diagnostics
-
Sensor check
-
Image stabilizer function check
-
Resolution test
-
Shutter test
-
Battery capacity test
-
Lens calibration
-
Firmware update
-
Camera settings backup
-
Worn cosmetic spare parts exchange
-
Exterior cleaning
-
MAXIMUM NUMBER OF PRODUCTS
serviced per single service request
1x
1x
2x
1x
3x
6x
PRODUCTS COVERED***
OM SYSTEM OM-1, OM-1 Mark II OM-5 and Olympus OM-D E-M1 Mark III, OM-D E-M1 Mark II, OM-D E-M1X and M.Zuiko Digital lenses registered in MyOMSYSTEM.
ELIGIBLE COUNTRIES
Pro Service is available in the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Spain, Switzerland, UK Regardless of which country listed above you are in, you can send in your OM SYSTEM or Olympus product for service.
* EXCLUDING TRANSPORTATION TIME
** IF TECHNICALLY COMBINABLE WITH OTHER OPERATIONS
*** PRO SERVICE WILL BE VALID FOR ALL PRODUCTS COVERED AND REGISTERED IN MYOLYMPUS. THERE ARE SOME SPECIFIC SINGLE SERVICES FOR WHICH WE LIMIT THE MAXIMUM NUMBER OF PRODUCTS COVERED WITHIN ONE REQUEST BY EACH PRO SERVICE PROGRAMME.