FAQ - Frequently asked questions

How can I place an order?

To place an order select your desired item and add it to your shopping bag. If you are interested in buying one or more items online, you can change the quantity and selection in the course of the buying process. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent.


What payment methods can I use?

Payment can be made by credit cards (Visa & Mastercard), Paypal  as well as with Klarna in selected countries (Austria, Denmark, Finland, Germany, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, UK).

Additional information about Klarna can be found on the following pages: 

Austria: General Information / Customer Service

Denmark: General Information / Customer Service

Germany: General Information / Customer Service

Italy: General Information / Customer Service

Finland: General Information / Customer Service

Netherlands: General Information / Customer Service

Norway: General Information / Customer Service

Poland: General Information / Customer Service

Spain: General Information / Customer Service

Sweden: General Information / Customer Service

Switzerland: General Information / Customer Service

UK: General Information / Customer Service


We guarantee that all submitted personal and payment information is encrypted and secure.

What happens as soon as I have confirmed my order online?
Once you have placed your order, you will receive an e-mail notification to confirm that we have indeed received your order. We will verify the personal and payment information you submitted for completeness and validity (i.e. delivery address). In case any information should be missing or erroneous, we will contact you for more details.


When will I receive my order?

We aim to deliver within 3-4 business days. Delivery times depend on various factors, e.g. product, delivery address or shipping method. Delivery may take longer than usual during sales or promotion periods. If you have any queries, please get in touch with our team using the following email


What should I check upon delivery of my goods?

You should check the box(es). If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.


As a resident of a non EU country, will I be asked to pay duty on items I order through the shop?

Please be reassured that you will not be asked to pay duty on any item bought through our web shop even though the goods are coming into a non-EU country from the EU. Where it applies, we are responsible for all transaction costs for goods going in either direction so this covers purchases, returns and repairs.


Why should I sign up to My Olympus?

Creating an OM Digital Solutions E-Shop account enhances your shopping experience by :

  • Speeding up the payment process
  • Keeping you up-to-date with the latest news, events and special offers


How can I cancel my order?

The time between the placement of your order and dispatch is very limited therefore, you cannot cancel your order once you've received the confirmation e-mail and will have to return the item under the terms of the returns policy.


My goods are damaged or faulty. What should I do?

If the package is damaged you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.

If the goods are damaged, please contact Customer Service immediately, no later than 48 hours. For electronic items, we will get back to you with further details with regards to repair possibilities.


Where do you deliver?

Currently OM Digital Solutions only delivers to customers that have an address in The Netherlands, Germany, France, Spain, Belgium, Austria, Finland, Denmark, Sweden, Norway, Czech Republic, Poland, Estonia, Latvia, Lithuania, Bulgaria, Italy, Ireland, Switzerland and UK mainland (We are very sorry, but we do not deliver to territories outside of the UK Mainland including, outside Mainland Scotland, Northern Ireland, Channel Islands, Isle of Man and Isle of Wight. Please accept our apologies for this inconvenience). We regret orders from outside these countries cannot be accepted at present. Subscribe to the newsletter to receive the latest news and updates.


How secure is my order?

Your order is protected by VeriSign, which secures over 500.000 web servers worldwide with strong encryption and rigorous authentication. VeriSign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets.