Web Orders
Web Orders - FAQs
- How can I place an order?
To place an order select your desired item and add it to your shopping bag. If you are interested in buying one or more items online, you can change the quantity and selection in the course of the buying process. Once you are satisfied with your selection, follow the instructions on the checkout page to complete your order. As soon as you confirm your order, an automated e-mail confirmation will be sent.
Read more - What payment methods can I use?
Payment can be made by credit cards (Visa & Mastercard), Paypal as well as with Klarna in selected countries (Austria, Denmark, Finland, Germany, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, UK).
Additional information about Klarna can be found on the following pages:
Austria: General Information / Customer Service
Denmark: General Information / Customer Service
Germany: General Information / Customer Service
Italy: General Information / Customer Service
Finland: General Information / Customer Service
Netherlands: General Information / Customer Service
Norway: General Information / Customer Service
Poland: General Information / Customer Service
Spain: General Information / Customer Service
Sweden: General Information / Customer Service
Switzerland: General Information / Customer Service
UK: General Information / Customer Service
We guarantee that all submitted personal and payment information is encrypted and secure.
What happens as soon as I have confirmed my order online?
Once you have placed your order, you will receive an e-mail notification to confirm that we have indeed received your order. We will verify the personal and payment information you submitted for completeness and validity (i.e. delivery address). In case any information should be missing or erroneous, we will contact you for more details.Read more - When will I receive my order?
We aim to deliver within 3-4 business days. Delivery times depend on various factors, e.g. product, delivery address or shipping method. Delivery may take longer than usual during sales or promotion periods. If you have any queries, please get in touch with our team using the following email address:eshop.support@om-digitalsolutions.com.
Read more - What should I check upon delivery of my goods?
You should check the box(es). If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.
Read more - As a resident of a non EU country, will I be asked to pay duty on items I order through the shop?
Please be reassured that you will not be asked to pay duty on any item bought through our web shop even though the goods are coming into a non-EU country from the EU. Where it applies, we are responsible for all transaction costs for goods going in either direction so this covers purchases, returns and repairs.
Read more - Why should I sign up to MyOMSYSTEM?
Creating an OM Digital Solutions E-Shop account enhances your shopping experience by:
- Speeding up the payment process
- Keeping you up-to-date with the latest news, events and special offers
Read more - How can I cancel my order?
The time between the placement of your order and dispatch is very limited therefore, you cannot cancel your order once you've received the confirmation e-mail and will have to return the item under the terms of the returns policy.
Read more - My goods are damaged or faulty. What should I do?
If the package is damaged you should refuse the delivery. We will then re-arrange a new shipment as soon as the package is returned to us.
If the goods are damaged, please contact Customer Service immediately, no later than 48 hours. For electronic items, we will get back to you with further details with regards to repair possibilities.
Read more - Where do you deliver?
Currently OM Digital Solutions only delivers to customers that have an address in The Netherlands, Germany, France, Spain, Belgium, Austria, Finland, Denmark, Sweden, Norway, Czech Republic, Poland, Estonia, Latvia, Lithuania, Bulgaria, Italy, Ireland, Switzerland and UK mainland (We are very sorry, but we do not deliver to territories outside of the UK Mainland including, outside Mainland Scotland, Northern Ireland, Channel Islands, Isle of Man and Isle of Wight. Please accept our apologies for this inconvenience). We regret orders from outside these countries cannot be accepted at present. Subscribe to the newsletter to receive the latest news and updates.
Read more - How secure is my order?
Your order is protected by VeriSign, which secures over 500.000 web servers worldwide with strong encryption and rigorous authentication. VeriSign is the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce and communications for websites, intranets, and extranets.
Read more - Who pays for the shipping back?
It is our responsibility to pay for the shipping back to the warehouse. The customer should not have to pay any shipping costs regarding a return.
Read more - How do I track a purchase that I never received?
If you received your tracking number, you should check with the carrier first. If they cannot assist you, please contact us.
Read more - Why does my voucher code not work?
There could be a few reasons why it isn’t working.
- The code is no longer valid. Please double check the expiration date.
- You’ve duplicated the code or entered it incorrectly.
- Try a different browser (Firefox, Chrome) as sometimes this can have an impact. Clearing your browser cache is also worth trying.
- You previously applied the code but did not complete your order. If you’ve applied the code before but did not complete your order and did not “cancel” the code, the system may consider the code “redeemed.”
Read more - What is the return policy for cameras and accessories?
Our return policy allows returns within 14 days of purchase, with certain conditions. Please check our return policy page for details.
Read more - How can I check the status of my order?
You can track your order's status by logging into your MyOMSYSTEM account on our website or by contacting our customer support.
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