PRO SERVICE
For photographers
The premium service programme for your OM-1, OM-1 Mark II, OM-5 & OM-D E-M1 series* and M.Zuiko Digital lenses was developed to meet the requirements of professional photographers. It gives you the ideal conditions for fully concentrating on what you do best: taking inspiring photos. Simply select the package that meets your needs best, register your participating product and activate the PRO Service on MyOlympus.
Professional
customer support
Reach our experts for priority assistance with every issue surrounding your professional shooting system.
Repair with
camera loan
Get free express repair transport and fast-lane repair of your OM-1, OM-1 Mark II, OM-5 & OM-D E-M1 series* ‒ or borrow professional OM or OM-D equipment throughout the complete time of repair to keep you shooting on assignment.
*OM-1,OM-D E-M1 Mark II, OM-5, OM-D E-M1 Mark III, OM-D E-M1X
Regular system
maintenance
Keep your equipment ready to perform its best. We optimise the performance of your shooting system and clean it to make sure it feels like new for your next session.
Select your Pro Service package
|
|
STANDARD PLUS | ADVANCED | ELITE | |
|
PRO SUPPORT After activating your Pro Service package in MyOlympus, you will receive your digital recognition badge and be able to access your Pro Support specialist via a communication channel of your choice. |
MyOlympus recognition badge | Standard Plus | Advanced | Elite |
| Express e-mail support |  |
|
|
|
| Check & Clean event access | Upon availability | Upon availability | Priority | |
|
PRO REPAIR PLAN If you’re not convinced that your shooting system is performing 100%, simply go to your MyOlympus account to take advantage of the repair plan or contact your Pro Support specialist. We’ll take care of the rest. |
Express repair shipping |
- | Both ways free | Both ways free |
|
Fast-lane repair |
5 working days* | 3 working days* | 3 working days* | |
|
Camera repair coverage loan |
- | If Fast-lane repair time exceeded | Express | |
|
Non-warranty repair price advantage |
- | -10% | -20% | |
|
Firmware update |
|
|
|
|
|
Camera settings backup ** |
|
|
|
|
|
PRO YEARLY SYSTEM MAINTENANCE PLAN Once a year, our Pro Service technicians are happy to perform free, one-off maintenance of your system – from detailed diagnostics to exterior cleaning. Just make arrangements with your Pro Support specialist or via your MyOlympus account.
|
System diagnostics |
- | |
|
|
Sensor check |
- | |
|
|
|
Image stabilizer function check |
- | |
|
|
|
Resolution test |
- | |
|
|
|
Shutter test |
- | |
|
|
|
Battery capacity test |
- | |
|
|
|
Lens calibration |
- | |
|
|
|
Firmware update |
- | |
|
|
|
Camera settings backup |
- | |
|
|
|
Worn cosmetic spare parts exchange |
- | |
|
|
|
Exterior cleaning |
- | |
|
|
|
MAXIMUM NUMBER OF PRODUCTS serviced per single service request
|
|
1x 
1x |
1x 3x |
2x 6x |
|
|
|
FREE REGISTER NOW |
LEARN MORE |
LEARN MORE |
|
PRODUCTS COVERED*** |
OM SYSTEM OM-1, OM-1 Mark II OM-5 and Olympus OM-D E-M1 Mark III, OM-D E-M1 Mark II, OM-D E-M1X and M.Zuiko Digital lenses registered in MyOMSYSTEM. |
|
ELIGIBLE COUNTRIES |
Pro Service is available in the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Spain, Switzerland, UK Regardless of which country listed above you are in, you can send in your OM SYSTEM or Olympus product for service. |
| * EXCLUDING TRANSPORTATION TIME ** IF TECHNICALLY COMBINABLE WITH OTHER OPERATIONS *** PRO SERVICE WILL BE VALID FOR ALL PRODUCTS COVERED AND REGISTERED IN MYOLYMPUS. THERE ARE SOME SPECIFIC SINGLE SERVICES FOR WHICH WE LIMIT THE MAXIMUM NUMBER OF PRODUCTS COVERED WITHIN ONE REQUEST BY EACH PRO SERVICE PROGRAMME. |
|
MyOMSYSTEM LOYALTY BENEFITS
Subscribe to the OM SYSTEM Newsletter in your MyOlympus account and enjoy the following excellent benefits on top of your Pro Service – free of charge:
6 Months Extended Warranty
Informative, inspiring newsletter
Firmware update notification
Visit the FAQs for detailed information
We’re there for you. Simply contact our Pro Service support team should you have any questions, would like more information or need assistance.
00800 67 108 500
proservice.uk@om-digitalsolutions.com