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Effective Date: January 1, 2021
Last Updated: December 28, 2022
Appropriately managing and safeguarding personal information is fundamental to OM Digital Solutions Americas, Inc., and its family of companies’ (“We” or “Us” or “OM Digital Solutions”), core values and commitment to external business partners, employees, and customers. This Privacy Notice explains how we collect, use and share information, including your personal information, when it’s collected through this website and/or mobile application, linked products, applications, services, websites, sub-sites, widgets, interactive features, forms, mobile site(s) and social media pages offered, owned, or operated by OM Digital Solutions (the “Site(s)”).
If we make changes to this Privacy Notice, we will notify you by revising the Effective Date above and, in some cases, we may provide you with more prominent notice (such as sending you a notification or providing you with other disclosures within or in connection with the provision of the Sites). Your access to and use of the Site(s) means you agree to the terms in this Privacy Notice. We encourage you to refer to this Privacy Notice periodically so that you understand our current privacy practices.
WHO YOU SHOULD CONTACT
If you have any questions about OM Digital Solutions’ information management practices in connection with the Site(s), please contact our information management department at email@om-digitalsolutions.com
Attn: OMDS Data Privacy
OM Digital Solutions Americas, Inc.
306 S New Street, Suite 110
Bethlehem, PA 18015
Or, follow the instructions in the “contact us” section within the Site(s), if applicable.
TYPES OF INFORMATION WE COLLECT AND USE
OM Digital Solutions Americas, Inc. collects certain information, including personal information, from you and about you. The term “personal information” means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, to a natural person (you). OM Digital Solutions’ goal is to limit the information we collect to the information needed to support our business. Not all categories may be collected about every individual.
Below is a summary of the categories of personal information we may collect, where we get it, why we collect it, and with whom we may share it:
Category of Personal Information Collected | Source of Information | Purpose for Collection | Categories of Recipients |
Identifying Information, such as salutation, first/last name, address, telephone number, email address, images posted by you, birth date, title, and company name |
From you, when you create a profile, place an order, register for an event, register a product, contact us for inquiries, enter contests, request information about our products, and/or make a complaint. OM Digital Solutions trainers and/or sales and marketing representatives may ask your permission to enter your information into their customer book. |
Product and service fulfillment; marketing, promotions & advertising; internal operations; and fraud prevention, security and compliance. Information provided to OM Digital Solutions trainers and/or sales and marketing representatives is used to communicate with you on a one-to-one basis about our products, services, and promotions that may be of interest to you or fulfill orders at your requests. |
Our current or future parent company and corporate affiliates and subsidiaries; our service providers, sub processors, and/or consultants (such as advertising and marketing vendors, shipping and fulfilment service providers and/or third party payment services); third party marketers; our business partners (including third parties that provide products and services related to our business, such as contract-based distributors of OM Digital Solutions products); and any other person at your consent or direction |
Login information, such as usernames and passwords used to access your account | From you | To enable you to access our services | This information is not shared outside OM Digital Solutions |
Payment Information, such as credit card number, bank account number and/or billing address | From you. We (or a third party as described in Section VI) collect this information when you make purchases. | Product and service fulfillment; internal operations; fraud prevention, and security and compliance; payment processing | Our card processor stores all credit card information. They conduct the credit card transactions using commercially reasonable security precautions, controls, policies, and procedures, consistent with generally accepted data processing standards in the financial services industry. We only store a record that the transaction took place and the amount you paid in connection with your account information. |
Information you post in a public space on the Site(s), such as comments, images (from Facebook, Instagram, etc.), blogs,reviews, ratings, etc. | From you | Marketing, promotions & advertising; and internal operations | Our sites (we may display information you post on reviews or comments with various social media platforms); our current or future parent company and corporate affiliates and subsidiaries; our service providers, sub processors, and/or consultants (such as advertising and marketing vendors); third party marketers; our business partners (including third parties that provide products and services related to our business, such as contract-based distributors of OM Digital Solutions products); and any other person at your consent or direction |
Event Information, such as contact information, title, company and/or mailing address | From you, when you sign up for our events and trainings | Marketing, promotions & advertising; internal operations; and fraud prevention, security and compliance | Our current or future parent company and corporate affiliates and subsidiaries; our service providers, sub processors, and/or consultants (such as advertising and marketing vendors or shipping and fulfilment service providers); third party marketers; our business partners (including third parties that provide products and services related to our business, such as contract-based distributors of OM Digital Solutions products); and any other person at your consent or direction |
Demographic Information, such as your age, gender and zip code | From you, when you create profiles, participate in contests, sweepstakes, promotions, surveys, etc. | Marketing, promotions & advertising; internal operations | Our current or future parent company and corporate affiliates and subsidiaries; our service providers, sub processors, and/or consultants (such as advertising and marketing vendors); third party marketers; our business partners (including third parties that provide products and services related to our business, such as contract-based distributors of OM Digital Solutions products); and any other person at your consent or direction |
Device Information, such as the type of device you use to access the Site(s), your device identification number, IP address or mobile operating system | From you, automatically when you visit the Site(s) | Product and service fulfillment; marketing, promotions & advertising; internal operations; and fraud prevention, security and compliance | Our current or future parent company and corporate affiliates and subsidiaries; our service providers, sub processors, and/or consultants (such as advertising and marketing vendors, shipping and fulfilment service providers and/or third party payment services); third party marketers; our business partners (including third parties that provide products and services related to our business, such as contract-based distributors of OM Digital Solutions products); and any other person at your consent or direction |
Location information, such as the physical location of your device based on, for example, satellite, cell phone tower or Wi-Fi signals | From you, automatically when your device is set to provide location information | Product and service fulfillment; marketing, promotions & advertising; internal operations; fraud prevention, security and compliance; and to provide you with personalized location-based services and content |
Our current or future parent company and corporate affiliates and subsidiaries; our service providers, sub processors, and/or consultants (such as advertising and marketing vendors, shipping and fulfilment service providers and/or third party payment services); third party marketers; our business partners (including third parties that provide products and services related to our business, such as contract-based distributors of OM Digital Solutions products); and any other person at your consent or direction. We may also share your device’s physical location, combined with information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content. |
Internet or Other Network Activity Information, such as your browsing history, search history and other information regarding your interactions with our Site(s) or advertisements | From you, as initiated by you or automatically when you visit the Site(s), through the use of our own and/or third-party technologies such as cookies and mobile device identifiers as further discussed in Section VII | Product and service fulfillment; marketing, promotions & advertising; internal operations; and fraud prevention, security and compliance | Our current or future parent company and corporate affiliates and subsidiaries; our service providers, sub processors, and/or consultants (such as advertising and marketing vendors, shipping and fulfilment service providers and/or third party payment services); third party marketers; our business partners (including third parties that provide products and services related to our business, such as contract-based distributors of OM Digital Solutions products); and any other person at your consent or direction |
Browser or App Information, such as what site you came from and what site you visit when you leave the Site(s) or how often you use the app and where you downloaded it | From you, automatically when you visit the Site(s) | Product and service fulfillment; marketing, promotions & advertising; internal operations; and fraud prevention, security and compliance | Our current or future parent company and corporate affiliates and subsidiaries; our service providers, sub processors, and/or consultants (such as advertising and marketing vendors, shipping and fulfilment service providers and/or third party payment services); third party marketers; our business partners (including third parties that provide products and services related to our business, such as contract-based distributors of OM Digital Solutions products); and any other person at your consent or direction |
Other information you provide, such as recordings of calls when you call our customer service team or Technical Assistance Center or when you contact us through one of our internet marketing channels or via social media | From you | For quality assurance and operational optimization purposes; product and service fulfillment; marketing, promotions & advertising; internal operations; and fraud prevention, security and compliance | Our current or future parent company and corporate affiliates and subsidiaries; our service providers, sub processors, and/or consultants; our business partners (including third parties that provide products and services related to our business, such as contract-based distributors of OM Digital Solutions products); and any other person at your consent or direction |
Legal information, such as fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents | From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, and your and our professional advisors and representatives | To protect you, other customers and our business against criminal activities and risks; if required by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public | Our current or future parent company and corporate affiliates and subsidiaries; our service providers who help us with fraud protection and credit risk reduction; law enforcement and other governmental authorities in accordance with applicable law |
WHY WE COLLECT AND USE INFORMATION
Below are examples of ways we use your information collected for product and service fulfillment; marketing, promotions, and advertising; internal operations; fraud prevention, security and compliance; and payment processing, as referenced above:
ADDITIONAL WAYS WE MAY COLLECT AND SHARE YOUR INFORMATION
In addition to the methods enumerated above, OM Digital Solutions may collect and share information, including your personal information, through the following methods:
1. Information From Other Sources
2. Business Transfers
3. Third Party Marketing
HOW LONG WE WILL KEEP YOUR PERSONAL INFORMATION
We will retain your Personal information only as long as necessary to provide you with the products, services and programs you request, our essential business purposes, such as maintaining the performance of the services and programs, making data-driven business decisions about new features and offerings, complying with our legal obligations and resolving disputes. When we have no justifiable business need to process your Personal information, we will either delete or anonymize it.
The criteria, used to determine our retention periods include:
OUR USE OF INFORMATION TECHNOLOGY
This section describes the various types of technologies we use when you interact with our Site(s), and your choices regarding those technologies:
SECURITY
OM Digital Solutions is committed to maintaining appropriate organizational, technical, and physical controls to protect the personal information entrusted to us. These controls protect personal information from anticipated threats and hazards as well as unauthorized access and use. OM Digital Solutions will strive to provide security that is proportional to the sensitivity of the personal information being protected, with the greatest effort being focused on protecting sensitive personal information, like financial or medical data, that could result in substantial harm or inconvenience if it got into the wrong hands.
INFORMATION ABOUT MINORS
OM Digital Solutions is strongly committed to preserving online privacy for all of our Site(s) visitors, including children. OM Digital Solutions’ policy is not to collect any personal information about children under 13 years old. OM Digital Solutions’ services are offered to customers who are the age of 13 years and above. No programs, services or offerings are intended for children under the age of 13. Furthermore, we may restrict entries to any contests, sweepstakes or promotions to entrants who are at least 18 years of age.
Minors under 18 years of age may have the Personal Information that they provide to us through the Site deleted by sending an email requesting deletion to email@om-digitalsolutions.com. Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.
INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION
Your information, including your personal information, will be submitted to servers managed by OM Digital Solutions and/or its service providers/sub processor(s). By accessing or using the Site(s) or otherwise providing information to us, you consent to the processing and transfer of information, including your personal information, to the European Union, Japan, United States and/or any other location where the OM Digital Solutions group operates which are described at https://om-digitalsolutions.com/.
PROMOTIONAL EMAILS
If we send you any promotional emails, and you no longer would like to receive such emails, please follow the “unsubscribe” instructions on those emails. Your email address will be removed from our marketing list. Please allow us a reasonable period of time in order to satisfy your request.
CALIFORNIA RESIDENTS
California residents have certain additional rights regarding our use and disclosure of personal information:
If you have an account with us, you may also see certain personal information (such as certain profile and transaction information) directly through your account page after logging in to a Site. Please note that changes you make on your account profile page through one of our Sites may not always be reflected on other Sites operated by us.
SHINE THE LIGHT LAW - DIRECT MARKETING
You have the right to request information from OM Digital Solutions once per calendar year regarding the manner in which OM Digital Solutions shares certain categories of your personal information with third parties, for the third parties' direct marketing purposes. California Civil Code § 1798.83 provides you with the right to submit a request to OM Digital Solutions at its designated address and receive the following information:
You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. OM Digital Solutions’ designated email address for such a request is email@om-digitalsolutions.com.