Changed your mind? No problem. We accept returns within 30 days of the original ship date provided the returns meet the requirements of the explore.omsystem.com Return Policy.
Canadian Customers: Completion of a Commercial Invoice is also required to ship your product back to the US from Canada. DOWNLOAD FORM AND INSTRUCTIONS HERE.
Guest Checkout Customers: Please follow this link to submit your return Guest Returns
If your product is not working, contact technical support at 1-888-553-4448 (Monday-Friday, 6am-2pm ET), visit Service & Support at explore.omsystem.com, or View FAQ at explore.omsystem.com, to obtain assistance with your product.
To Begin the Return Process:
Products for sale at explore.omsystem.com can only be shipped within the United States (including Alaska and Hawaii). Expedited shipping is not available for Alaska or Hawaii. Please note, we are not able to ship to a Freight Forwarder at this time. Any order shipping to a Freight Forwarder will be cancelled.
All orders regardless of ship method chosen may require additional time from when they are placed to process.
Ground delivery will ship via UPS, FedEx, or USPS mail. Orders requiring Next Day and 2 Day delivery of in stock items must be placed by 11:30am ET Monday to Friday. All orders ship from our warehouse in Swedesboro, NJ (New Product) or Ft. Worth, TX (Reconditioned Product & Parts).
Orders placed on Friday by 11:30am ET for Next Day delivery of in stock items will be delivered on Monday. Orders placed on Saturday or Sunday for Next Day delivery will ship out Monday for Tuesday delivery. For extremely time sensitive orders, we suggest you call us at 1-800-622-6372 (Monday-Friday, 6am-2pm ET).
Shipping and Handling rates for orders are as follows:
|Merchandise Total||Standard (7-10 days)||*2 Day (2-3 days)||*Next Day|
|Up to $99.99||$5||$15||$25|
|Over $100.00||FREE SHIPPING||$15||$25|
explore.omsystem.com shall not be liable for any delay in the delivery of any Products resulting from any cause or circumstance which is not within the control of explore.omsystem.com, including but not limited to acts of God, acts of the third party delivery service, acts or orders of governmental authorities having or asserting jurisdiction, fires, floods, inclement weather, transportation delays and interruptions as the result of strikes, lockouts, riots or civil disturbances, war, or shortages. Any such occurrence which, directly or indirectly, delays or prevents explore.omsystem.com' performance will suspend the duty of explore.omsystem.com to perform during the period that such cause or circumstance continues, and shall extend the time for explore.omsystem.com' performance by an amount of time equivalent to such delay.
All prices are stated and payable in U.S. dollars.
Prices quoted on the website do not include taxes. Tax will be determined at checkout based on the shipping address. For all orders placed in the United States, we must charge sales tax in all states where sales tax is applicable.
explore.omsystem.com accepts Visa, MasterCard, Discover and American Express as the payment options for your purchase. Your credit card will not be charged until the product is shipped. However, you will see a pending authorization charge on your statement until it drops off according to your bank's terms. We are unable to process any credit cards that are issued or billed outside of the United States or Canada. Payments made via PayPal will be debited from your PayPal account or specified PayPal payment source immediately. Cancellation or refund requests for PayPal orders should be made directly to explore.omsystem.com for the most expedient refund.
In order to prevent unauthorized use of your credit card, we may email you from asking you to call us to verify information prior to processing your order in certain circumstances. Verbal authorization of your order will be required if you are emailed, so please do not reply to the email.
Shipping: Orders containing pre-order items will ship the available items on the order separately. Since we charge your card by what ships, you will see multiple charges on your card in this case. Please contact us should you require your order to ship only when all items are available; however, we may not be able to accommodate if some items have already been submitted for shipment by our warehouse.
Please note your expected shipping date may change. While we do our best to project the shipping date based on the available information we have at the time, unforeseen circumstances such as delays in manufacturing, ocean shipments, weather, etc. may impact your product's shipping date. In such cases, we will keep your order on backorder until we have available product. If you need your order by a specific time (i.e. for a trip, occasion, etc.), we suggest you contact us within a week of your time frame to discuss product availability and the likelihood of delivery by your event date.
When checking on the status of your order on your account page, please understand that the label "complete" simply means that the order has been successfully submitted into our system. It is not referring to shipment completion. Orders showing "complete" may still be on backorder. Shipped orders will display tracking information through the "Track Your Order" link on the order detail page.
Credit Card Payments: Your credit or debit card will not be charged until your order ships, but it will be authorized for payment at the time of your order. The amount of this temporary authorization may vary and can be up to the full price of the product(s) ordered. The temporary authorization amount may also be reflected in your available credit, but it will not impact your actual balance until the order is ready for shipment.
Depending on the time between when the item is pre-ordered and the shipping/availability date, your credit or debit card may require reauthorization. This is an automatic process. If your payment method is unable to be reauthorized, we will contact you before your order is fulfilled. An alternate payment method may be required at that time.
PayPal Payments: Payments made via PayPal will be debited from your PayPal account or specified PayPal payment source immediately. Cancellation or refund requests for PayPal orders should be made directly to OM SYSTEM for the most expedient refund.
Cancellations: To cancel your unshipped order, please contact OM SYSTEM. Please understand that when you contact us, the order may be packed and ready to ship at our warehouse. At that point we are not able to cancel the order, as it is already processed in our system and sealed on a larger shipping pallet to be picked up by our shipper. We will certainly do our best to determine the exact status and cancel if possible.
The ordering information you provide to OM SYSTEM will be protected from disclosure to third parties. You may place your order online using our secure server. For your protection, all exchanges of information between your browser and our servers will be encrypted during the checkout process. SSL encrypts the entire transaction making your credit card number and any other information you provide unreadable by anyone on the Internet.
This technology is compatible with most modern browsers. For better security, we recommend upgrading your browser to 128-bit encryption (see your ISP regarding your particular browser), this will provide the highest level of security for any and all of your online transactions and is fully supported by our servers.
Immediately after your order is transferred into our order system, we obliterate the credit card numeric data from our internet transaction history. This eliminates the possibility of accessing it thru an internet browser. We highly recommend that you place orders from a firewall protected PC and security enabled network when placing orders online to protect your PC from outside intruders.
At this time OM SYSTEM is unable to process orders for PO, APO or FPO Boxes online, and we apologize for any inconvenience this may cause.